Wednesday, January 23, 2008

Notes Configuration For Help Desk New Hire 01

This is the second version of the Apple Remote Desktop support documentation, but is the first verion posted here. This document is only available on the SJSU wired network:

PDF Format

Tuesday, January 22, 2008

Lab Support, Version 1

This is the first version of the Lab Support documentation. These documents are only available on the SJSU wired network:

Word Format

Kiosk Computers, Version 1

This is the first version of the Kiosk Computer support documentation. These documents are only available on the SJSU wired network:

Word Format

Lab Control, Version 1

This is the first version of the Lab Control support documentation. These documents are only available on the SJSU wired network:

Word Format

Apple Remote Desktop, Version 2

This is the second version of the Apple Remote Desktop support documentation. These documents are only available on the SJSU wired network:

PDF Format

Vera Lab, Version 06

This is the Vera Lab support documentation.

This document is only available on the SJSU wired network:

PDF Format

Monday, January 14, 2008

Vera Lab, Version 05

This is the Vera Lab support documentation.

This document is only available on the SJSU wired network:

PDF Format

Wednesday, January 9, 2008

Opening of Lab, Version 3

This is production version of this document. This is only accessible from on campus:

PDF

~Steve

Outlook Express 6 for Notes

Outlook Express 6 configuration settings for UNIX support document is here:


This document is only available on the SJSU wired network:

PDF Format

Tuesday, January 8, 2008

Outlook Express 6 for UNIX

Outlook Express 6 configuration settings for UNIX support document is here:


This document is only available on the SJSU wired network:

PDF Format

Wednesday, January 2, 2008

Web CT New Version!

This the document on is related to the new version of Web CT.

This document is only available on the SJSU wired network:

Acrobat Format

Got to Know Stuff, Ver. 4

This the document on "Got to Know Stuff." The material in this document can be considered Help Desk Essentials. This version was created in Adobe InDesign, so there is not a Word Version.

Theis document is only available on the SJSU wired network:

Acrobat Format