SJSU Help Desk Internal Blog

Clark Hall Tenants List

2008-09-23T15:53:00.000-07:00

Clark Hall Tenants List, Version 1

These documents are only available on the SJSU wired network:

Unix Accounts

2008-02-27T17:21:00.000-08:00

General Training, UNIX Accounts

These documents are only available on the SJSU wired network:

Version One:
WORD Version
Version Three:
PDF Version

Common Phone Questions, Version 04

2008-02-08T09:43:00.001-08:00

This is the second version to be posted here:

These documents are only available on the SJSU wired network:

PDF Version

Notes Configuration For Help Desk New Hire 01

2008-01-23T11:35:00.000-08:00

This is the second version of the Apple Remote Desktop support documentation, but is the first verion posted here. This document is only available on the SJSU wired network:

PDF Format

Lab Support, Version 1

2008-01-22T16:27:00.000-08:00

This is the first version of the Lab Support documentation. These documents are only available on the SJSU wired network:

Word Format

Kiosk Computers, Version 1

2008-01-22T16:24:00.000-08:00

This is the first version of the Kiosk Computer support documentation. These documents are only available on the SJSU wired network:

Word Format

Lab Control, Version 1

2008-01-22T16:20:00.000-08:00

This is the first version of the Lab Control support documentation. These documents are only available on the SJSU wired network:

Word Format

Apple Remote Desktop, Version 2

2008-01-22T15:01:00.000-08:00

This is the second version of the Apple Remote Desktop support documentation. These documents are only available on the SJSU wired network:

PDF Format

Vera Lab, Version 06

2008-01-22T14:53:00.001-08:00

This is the Vera Lab support documentation.

This document is only available on the SJSU wired network:

PDF Format

Vera Lab, Version 05

2008-01-14T14:17:00.000-08:00

This is the Vera Lab support documentation.

This document is only available on the SJSU wired network:

PDF Format

Opening of Lab, Version 3

2008-01-09T16:36:00.000-08:00

This is production version of this document. This is only accessible from on campus:

PDF

~Steve

Outlook Express 6 for Notes

2008-01-09T14:52:00.000-08:00

Outlook Express 6 configuration settings for UNIX support document is here:

This document is only available on the SJSU wired network:

PDF Format

Outlook Express 6 for UNIX

2008-01-08T12:08:00.000-08:00

Outlook Express 6 configuration settings for UNIX support document is here:

This document is only available on the SJSU wired network:

PDF Format

Web CT New Version!

2008-01-02T17:34:00.000-08:00

This the document on is related to the new version of Web CT.

This document is only available on the SJSU wired network:

Acrobat Format

Got to Know Stuff, Ver. 4

2008-01-02T17:13:00.000-08:00

This the document on "Got to Know Stuff." The material in this document can be considered Help Desk Essentials. This version was created in Adobe InDesign, so there is not a Word Version.

Theis document is only available on the SJSU wired network:

Acrobat Format

SJSUOne Basics For Help Desk Ver. 7

2007-10-31T15:04:00.000-07:00

Release Candidate
Here is the seventh version of the guidelines document for supporting SJSUOne at the SJSU Help Desk. It incorporates changes suggested by UCAT, has been gone over again and is felt to be ready.

NOTE: Documents on this site are only available on the SJSU wired network:

PDF Format

SJSUOne Basics For Help Desk Ver. 6

2007-10-31T14:39:00.000-07:00

Here is the sixth version of the guidelines document for supporting SJSUOne at the SJSU Help Desk. It incorporates changes suggested by UCAT.

NOTE: Documents on this site are only available on the SJSU wired network:

PDF Format

SJSUOne Basics For HelpDesk Ver. 5

2007-10-31T10:09:00.001-07:00

Here is the fifth version of the guidelines document for supporting SJSUOne at the SJSU Help Desk.

NOTE: Documents on this site are only available on the SJSU wired network:

PDF Format

SJSUOne Basics For HelpDesk Ver. 4

2007-10-30T16:10:00.000-07:00

Here is the fourth version of the guidelines document for supporting SJSUOne at our Help Desk.

These documents are only available on the SJSU wired network:

PDF Format

Backup Opening and Closing, Ver. 1

2007-08-17T16:36:00.000-07:00

Here is the first version of the guidelines document for backing up the staff in opening and closing the lab. This is not to be confused with the general instructions for opening and closing procedures for the Help Desk and Clark Hall Computer Lab.

These documents are only available on the SJSU wired network:

Word Format

PDF Format

Lotus Notes Support, Ver 2

2007-08-15T15:00:00.000-07:00

Version one was not posted. This is an uplevel version of the documentation regarding our Lotus Notes. It incorporates changes from version one:

These documents are only available on the SJSU wired network:

Word Version

PDF Version

Got to know stuff, Ver. 3

2007-08-15T14:55:00.000-07:00

This the document on "Got to Know Stuff." This is after a couple of revisions. Microsoft Word formatting is problematical on this so I am posting two versions. The Word Format is easier to make changes to make changes to but you may find formatting errors creeping in as you move from machine to machine. This should not be the case with the PDF and you can add comments to the PDF in Acrobat. If you just want to print it the PDF is recommended.

These documents are only available on the SJSU wired network:

Word Format

Acrobat Format

Conference Room Guidelines, Ver. 1

2007-08-15T14:45:00.000-07:00

Here is the first version of the guidelines document for booking the conference room. This is not to be confused with the room booking document filled out by clients that is seen in the Millennium Instructions and is available at the University Help Desk.

These documents are only available on the SJSU wired network:

Word Format

PDF Format

Common Phone Questions, Ver. 3

2007-08-15T14:36:00.000-07:00

This is actually the first version to be posted here:

These documents are only available on the SJSU wired network:

PDF Version

Millennium, Ver. 2

2007-08-15T08:02:00.000-07:00

Here is the second version of the document for Millennium.

These documents are only available on the SJSU wired network:

Word Format

PDF Format

Desktop PC Support, Ver. 2

2007-08-06T15:13:00.000-07:00

This is the second version of the Desktop PC support documentation. This is ready for review.

These documents are only available on the SJSU wired network:

Word Format

PDF Format

Help Desk Website, Ver. 2

2007-08-06T14:37:00.000-07:00

Version one was not posted. This is an uplevel version of the documentation regarding our website. It incorporates changes from version one:

These documents are only available on the SJSU wired network:

Word Version

PDF Version

Handouts, Ver 2

2007-08-06T11:01:00.000-07:00

This is an uplevel version of the documentation regarding handouts. It incorporates changes from version one:

These documents are only available on the SJSU wired network:

Word Version

PDF Version

Wireless Accounts, Ver. 4

2007-08-02T17:54:00.001-07:00

This is an uplevel version of the wireless configuration pages. It incorporates changes brought in in version three:

These documents are only available on the SJSU wired network:

Word Version

PDF Version

Taskable, Ver 2

2007-08-02T15:39:00.000-07:00

This is the second version of the Taskable support documentation. This has had initial editing and is being redirected to check for accuracy.

These documents are only available on the SJSU wired network:

Word Format

PDF Format

Millennium, Ver. 1

2007-08-01T16:30:00.000-07:00

Here is the first version of the document for Millennium. This needs more work. It needs to have the processes spelled out more clearly:

Word Format

Desktop PC Support, Ver. 1

2007-07-30T14:57:00.001-07:00

This is the first version of the Desktop PC support documentation. This is sent to steve for initial editing.

These documents are only available on the SJSU wired network:

Word Format

Apple Remote Desktop, Ver. 1

2007-07-30T14:51:00.000-07:00

This is the first version of the Apple Remote Desktop support documentation. This is sent to steve for initial editing. As always these documents are only available on the SJSU wired network:

Word Format

Taskable, Ver 1

2007-07-30T14:50:00.001-07:00

This is the first version of the Taskable support documentation. This is sent to steve for initial editing. As always these documents are only available on the SJSU wired network:

Word Format

Vera Lab, Ver. 1

2007-07-30T14:45:00.000-07:00

This is the first version of the Vera Lab support documentation. This is sent to steve for initial editing. As always these documents are only available on the SJSU wired network:

Word Format

Printers, Ver. 5

2007-07-30T14:42:00.000-07:00

This is the fifth version of the printer support documentation. This has been reviewed by our leads, myself and then revised. This document was sent to Trent for his review and approval or modification. So, it is considered final for the time being. As always these documents are only available on the SJSU wired network:

Word Format

PDF Format

Wireless Accounts, Ver. 2

2007-07-27T14:50:00.000-07:00

Here is the second version for documentation for wireless accounts. This is for Steve to review:

Word Version

PDF Version

Wireless Accounts, Ver. 1

2007-07-27T14:34:00.000-07:00

Here is the first version for documentation for wireless accounts. This is for Steve to review:

Word Version

Punch Clock Documentation, Ver. 2

2007-07-27T11:53:00.000-07:00

Here is the word version of the initial punch clock software. It is here for Steve to review:

Word Version

PDF Version

Punch Clock Documentation, Ver. 1

2007-07-27T10:27:00.000-07:00

Here is the word version of the initial punch clock software. It is here for Steve to review:

Word Version

Printers, Ver. 4

2007-07-26T15:15:00.000-07:00

This is the fourth version of the printer support documentation. This has been reviewed by our leads, myself and then revised. This document is now being sent to Trent for his review and approval or modification. As always these documents are only available on the SJSU wired network:

Word Format

PDF Format

Printers, Ver. 3

2007-07-26T15:07:00.000-07:00

This is the third version of the printer documentation. As sent by Pranav to me:

Word Format

Opening of Lab, Version 2

2007-07-26T12:02:00.000-07:00

I am done with my preliminary evaluation of these documents. Please review my changes and let me know what you think. Again, this is only accessible from on campus:

Word Format

PDF

~Steve

Passwords for Help Desk Staff, Ver. 1

2007-07-26T11:27:00.000-07:00

Here is a word document containing the passwords being used by Help Desk staff. This document is itself password protected with the default Help Desk password. Please use this encrypted document to store passwords:

Word Format

Closing Lab Procedures, Ver 2

2007-07-26T09:05:00.000-07:00

Here are the procedures for closing the lab. Steve has reviewed and revised these procedures. I am bouncing this back to Aditi to either correct the revision or approve it. After the document is ready it will be made available to the folks in ITSS and to Trent and included as a chapter in the procedures manual. As always, these documents are only available on the SJSU network:

Word Version

PDF Version

Closing Lab Procedures, Ver 1

2007-07-25T14:53:00.000-07:00

Here are the procedures for closing the lab. Steve is going to be revising these procedures, so this is a preliminary version.

Word Version

MAC mail client config ver 01

2007-07-25T14:45:00.000-07:00

This document is for MAC mail client configuration for UNIX account.
supported mail clients are:

Apple Mail

Word Format

PC mail client config ver 01

2007-07-25T14:18:00.000-07:00

This document is for mail client configuration for UNIX account.
supported mail clients are:
Outlook Express

Word Format

Got to know stuff, version one

2007-07-25T14:13:00.000-07:00

Here is the document that Aditi sent me on "Got to Know Stuff." This has my revisions. Please check it and let me know if I screwed anything up. Microsoft Word formatting is problematical on this so I am posting two versions. The Word Format is easier to make changes to make changes to but you may find formatting errors creeping in as you move from machine to machine. This should not be the case with the PDF and you can add comments to the PDF in Acrobat. If you just want to print it the PDF is recommended.

Word Format

Acrobat Format

Opening of Lab, Version 1

2007-07-25T13:43:00.000-07:00

Here is the initial version of the opening of the lab document. Steve is taking this document, revising and will be posting version two:

Word Version

Version two of printers document

2007-07-25T13:29:00.001-07:00

Here is the revised version of the printers document. This document has the changes applied by Steve. Leads, please take a look at this. Post here when we are final with it. If there is no revision then I will just send a notice to Trent. Remember, this is only accessible from on campus:

http://helpdeskinternal.sjsu.edu/faqs/printers/02.doc

Mail clients for UNIX

2007-07-25T13:15:00.001-07:00

This is where the Outlook for UNIX configuration will go.

Version One Of Printers Document

2007-07-25T13:00:00.000-07:00

Here is the initial version of the Printers Document in Word Format:

http://helpdeskinternal.sjsu.edu/faqs/printers/01.doc