Clark Hall Tenants List

Clark Hall Tenants List, Version 1

These documents are only available on the SJSU wired network:

• In PDF Format
• In Excel 2007/08 Format [XLSX]

Unix Accounts

General Training, UNIX Accounts

These documents are only available on the SJSU wired network:

• Version One:
  WORD Version
• Version Three:
  PDF Version

Common Phone Questions, Version 04

This is the second version to be posted here:

These documents are only available on the SJSU wired network:

PDF Version

Notes Configuration For Help Desk New Hire 01

This is the second version of the Apple Remote Desktop support documentation, but is the first verion posted here. This document is only available on the SJSU wired network:

PDF Format

Lab Support, Version 1

This is the first version of the Lab Support documentation. These documents are only available on the SJSU wired network:

Word Format

Kiosk Computers, Version 1

This is the first version of the Kiosk Computer support documentation. These documents are only available on the SJSU wired network:

Word Format

Lab Control, Version 1

This is the first version of the Lab Control support documentation. These documents are only available on the SJSU wired network:

Word Format

Apple Remote Desktop, Version 2

This is the second version of the Apple Remote Desktop support documentation. These documents are only available on the SJSU wired network:

PDF Format

Vera Lab, Version 06

This is the Vera Lab support documentation.

This document is only available on the SJSU wired network:

PDF Format

Vera Lab, Version 05

This is the Vera Lab support documentation.

This document is only available on the SJSU wired network:

PDF Format

Opening of Lab, Version 3

This is production version of this document. This is only accessible from on campus:

PDF

~Steve

Outlook Express 6 for Notes

Outlook Express 6 configuration settings for UNIX support document is here:


This document is only available on the SJSU wired network:

PDF Format

Outlook Express 6 for UNIX

Outlook Express 6 configuration settings for UNIX support document is here:


This document is only available on the SJSU wired network:

PDF Format

Web CT New Version!

This the document on is related to the new version of Web CT.

This document is only available on the SJSU wired network:

Acrobat Format

Got to Know Stuff, Ver. 4

This the document on "Got to Know Stuff." The material in this document can be considered Help Desk Essentials. This version was created in Adobe InDesign, so there is not a Word Version.

Theis document is only available on the SJSU wired network:

Acrobat Format

SJSUOne Basics For Help Desk Ver. 7

Release Candidate
Here is the seventh version of the guidelines document for supporting SJSUOne at the SJSU Help Desk. It incorporates changes suggested by UCAT, has been gone over again and is felt to be ready.

NOTE: Documents on this site are only available on the SJSU wired network:

PDF Format

SJSUOne Basics For Help Desk Ver. 6

Here is the sixth version of the guidelines document for supporting SJSUOne at the SJSU Help Desk. It incorporates changes suggested by UCAT.

NOTE: Documents on this site are only available on the SJSU wired network:

PDF Format

SJSUOne Basics For HelpDesk Ver. 5

Here is the fifth version of the guidelines document for supporting SJSUOne at the SJSU Help Desk.

NOTE: Documents on this site are only available on the SJSU wired network:

PDF Format

SJSUOne Basics For HelpDesk Ver. 4

Here is the fourth version of the guidelines document for supporting SJSUOne at our Help Desk.

These documents are only available on the SJSU wired network:

PDF Format

Backup Opening and Closing, Ver. 1

Here is the first version of the guidelines document for backing up the staff in opening and closing the lab. This is not to be confused with the general instructions for opening and closing procedures for the Help Desk and Clark Hall Computer Lab.

These documents are only available on the SJSU wired network:

Word Format

PDF Format