Backup Opening and Closing, Ver. 1

Here is the first version of the guidelines document for backing up the staff in opening and closing the lab. This is not to be confused with the general instructions for opening and closing procedures for the Help Desk and Clark Hall Computer Lab.

These documents are only available on the SJSU wired network:

Word Format

PDF Format

Lotus Notes Support, Ver 2

Version one was not posted. This is an uplevel version of the documentation regarding our Lotus Notes. It incorporates changes from version one:

These documents are only available on the SJSU wired network:

Word Version

PDF Version

Got to know stuff, Ver. 3

This the document on "Got to Know Stuff." This is after a couple of revisions. Microsoft Word formatting is problematical on this so I am posting two versions. The Word Format is easier to make changes to make changes to but you may find formatting errors creeping in as you move from machine to machine. This should not be the case with the PDF and you can add comments to the PDF in Acrobat. If you just want to print it the PDF is recommended.

These documents are only available on the SJSU wired network:

Word Format

Acrobat Format

Conference Room Guidelines, Ver. 1

Here is the first version of the guidelines document for booking the conference room. This is not to be confused with the room booking document filled out by clients that is seen in the Millennium Instructions and is available at the University Help Desk.

These documents are only available on the SJSU wired network:

Word Format

PDF Format

Common Phone Questions, Ver. 3

This is actually the first version to be posted here:

These documents are only available on the SJSU wired network:

PDF Version

Millennium, Ver. 2

Here is the second version of the document for Millennium.

These documents are only available on the SJSU wired network:

Word Format

PDF Format

Desktop PC Support, Ver. 2

This is the second version of the Desktop PC support documentation. This is ready for review.

These documents are only available on the SJSU wired network:

Word Format

PDF Format

Help Desk Website, Ver. 2

Version one was not posted. This is an uplevel version of the documentation regarding our website. It incorporates changes from version one:

These documents are only available on the SJSU wired network:

Word Version

PDF Version

Handouts, Ver 2

This is an uplevel version of the documentation regarding handouts. It incorporates changes from version one:

These documents are only available on the SJSU wired network:

Word Version

PDF Version

Wireless Accounts, Ver. 4

This is an uplevel version of the wireless configuration pages. It incorporates changes brought in in version three:


These documents are only available on the SJSU wired network:

Word Version

PDF Version

Taskable, Ver 2

This is the second version of the Taskable support documentation. This has had initial editing and is being redirected to check for accuracy.

These documents are only available on the SJSU wired network:

Word Format

PDF Format

Millennium, Ver. 1

Here is the first version of the document for Millennium. This needs more work. It needs to have the processes spelled out more clearly:

Word Format